Every modern business relies on technology in some way to succeed. For the most part, even small businesses host their own websites and post on social media, and solutions like point of sale systems, inventory trackers, and accounting software are commonplace. Your business may rely on tech to help keep things organized, help your employees perform their jobs more efficiently, or assist customers. These days, as more and more companies move ahead with their digital transformations, you’re likely to find that your tech is becoming integrated as well.
Generally speaking, the larger your business, the more likely you are to rely heavily on technology simply due to the unique automation needs that large businesses have. Small tech startups or small businesses that sell digital solutions or technology products to customers will naturally be tech-heavy as well. Here are a few solutions that any tech-heavy business can take advantage of.
SD Preloading and Duplication
Any business relying heavily on tech is likely using SD cards, or they should if they aren’t already. If you sell digital devices, many of them likely depend on SD cards for storage, not to mention that secure SD cards can be used to store large amounts of company data conveniently. The convenience of portability and the ability to keep data stable makes SD cards great options for businesses and consumers alike.
SD card duplication and preloading services can make for great additions to your business arsenal. Duplication services allow you to order a new SD card, flash drive, or micro memory card while copying data from an existing card to the new one. Similarly, SD card preloading lets you purchase a new card while also uploading data you want to store on it, so the card already has the data when it arrives. This can be great for conveniently distributing files to customers or employees, or you can use the service to keep promotional materials and other important data organized.
IT Service Management
Any tech-heavy business is bound to run into technical issues from time to time, and your IT team and other departments need to be equipped with the best tools to solve issues as quickly and effectively as possible. This is where ITSM solutions come in. With an AI-powered and true omnichannel service management solution, you can greatly improve communications and apply advanced automation to various common issues.
As the workplace becomes more remote and even virtualized, there’s a greater need than ever for departments to communicate with each other across all communication channels. If your sales department is having difficulty with software integrations, they shouldn’t have to call the IT team and wait on hold for a solution. Advanced ITSM tools allow communication across all digital channels such as web chat, text, SMS, email, and more. With intelligent routing, all communications will be routed to the correct agent to assist with the query. Incident management can also be made much more efficient thanks to automated solutions for common problems like password resets and user identification. This allows your employees to focus on the most critical tasks and improves performance all around.
Master Data Solutions
Master data is basically any data that’s shared between two or more of your digital solutions. If your customer service solution and sales platform are integrated, for example, then you already have master data. Master data management (MDM) is the practice of collecting all of this shared data in one location where the data is constantly and automatically updated to ensure its accuracy and relevance.
Data is one of the most valuable resources for any business, and it’s essential for tech-heavy ones. Accurate and current data allows you to determine what’s working well for your business and lets you gain actionable insights into how you can improve your business processes. Keeping your data in disparate systems means that you risk human error each time data is transferred from one system to another. That’s not to mention, such transfers are time-consuming. The data may be outdated by the time you actually get it.
Technology is always advancing, and there’s no doubt that further improvements will be made to all of these systems and services. The important thing is to recognize how each digital solution can improve your business and implement them in ways that make sense.